Refund & Return Policy
Returns
Due to the nature of our products being food items, we generally do NOT accept returns under any circumstances. However, your satisfaction is of utmost importance to us. If your package has been damaged during transit, you may be eligible for a replacement or refund. For any inquiries regarding this, please email us at Hello@SeloOils.com.
Refunds
Our refund policy is effective within 7 days of receiving your product.
Refunds are typically not provided, but we do offer replacements under specific circumstances to ensure your satisfaction.
Specific Circumstances for Refund Consideration:
- Defective or Damaged Products: If the product arrives defective or damaged, we will replace it. Please provide photographic evidence of the defect or damage within 7 days of receipt to facilitate your claim.
- Incorrect Product Delivery: If you receive an incorrect product, we will replace it with the correct one. Kindly notify us within 7 days of receipt.
- Medical Emergency Situations: Should a medical emergency prevent you from using our product, we are prepared to consider a refund. This requires valid medical documentation as proof.
- Mandatory Regulatory Refunds: We will issue a refund if mandated by specific regulatory circumstances, fully complying with the law.
Refund Process:
To initiate a refund or replacement request, please email us at Hello@SeloOils.com with a description of the issue, photos, and your order number. Depending on the situation, we may also provide a return label to inspect the defective product and ensure the issue is corrected moving forward.
Customs & Duties
We are not responsible for any duty, import, taxes, or customs charges you may incur.
Order Cancellation
If you wish to cancel your order for any reason, you may do so within 24 hours.
If you are unsatisfied for any reason, please contact us:
Policy Amendment Rights
We reserve the right to amend our policies at any time to better serve our customers and adapt to changing circumstances. Any changes will be posted on this page, and will take effect immediately upon publication. It is your responsibility to review these policies periodically for any updates or changes.