Shipment Processing Time

Orders are typically processed and submitted for fulfillment within 2–10 business days. Orders placed after 12:00 PM local time may be treated as received on the following business day. Orders are not normally processed, shipped, or delivered on weekends or public holidays.

Selo Olive Oil is a small-batch producer working with seasonal inventory and third-party fulfillment partners. Processing and shipping timelines may vary based on inventory availability, harvest timing, warehouse capacity, order volume, and other operational factors.

Recurring subscription customers and long-term members may receive fulfillment priority during periods of limited inventory or temporary stock shortages.

While many orders are delivered sooner, please allow up to 60 calendar days from the original purchase date for your order to be processed, shipped, and delivered. By placing an order, you acknowledge that fulfillment or delivery may take up to 60 calendar days.

Customers may request a full refund at any time before their order has shipped.

We reserve the right to delay, split, limit, cancel, or refund an order at our discretion, including where inventory is unavailable, an address cannot be serviced, an order appears fraudulent, or fulfillment is otherwise impracticable.

Shipping Rates and Delivery Estimates

Available shipping methods, shipping charges, and estimated delivery timelines are calculated and displayed at checkout.

Any delivery date or transit estimate shown at checkout is an estimate only and is not guaranteed. Carrier transit times begin only after an order has been fulfilled and transferred to the shipping carrier.

Expedited or overnight shipping options may be available for eligible addresses within the continental United States. These services apply to business days only and do not shorten the time required to process or fulfill an order unless expressly stated at checkout.

Weather conditions, carrier disruptions, operational interruptions, address issues, customs procedures, and high-volume shipping periods may affect delivery timelines.

Inventory Availability

Our olive oil is produced in limited seasonal harvest quantities. Product availability may change without notice.

An item may become temporarily unavailable after an order is placed because of simultaneous demand across sales channels, subscription allocations, inventory reconciliation, warehouse discrepancies, or seasonal harvest limitations.

If an item becomes unavailable after purchase, we may hold the order until inventory becomes available, substitute an equivalent product with your approval, split the shipment, cancel the affected item, or issue a refund.

Unless you request a refund before shipment, an open order may remain pending while inventory is replenished, provided that the order is fulfilled and delivered within 60 calendar days of the original purchase date. If we cannot fulfill the order within that period, we may contact you regarding a replacement, extension, cancellation, or refund.

Holiday and Christmas Deliveries

Processing and carrier transit times may be longer during holidays, harvest releases, promotional events, and other high-volume periods.

We make reasonable efforts to fulfill holiday orders promptly, but we do not guarantee delivery before Christmas, another holiday, a birthday, an event, or any other specific date unless an express written guarantee is provided at checkout.

Once an order has shipped, carrier delays, weather events, delivery backlogs, or other transit issues do not automatically qualify the order for a refund solely because it arrived after a requested holiday or event date.

Tracking and Transit Delays

Once your order ships, you will receive a shipment confirmation email containing available tracking information.

After a package has been transferred to the shipping carrier, transit delays, routing issues, missed scans, delivery exceptions, and temporary tracking interruptions may be outside our direct control.

For transit-related delivery issues, customers should first contact the carrier using the tracking information provided. You may also contact us if additional assistance is needed.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays, failed deliveries, or additional charges caused by an incorrect, incomplete, or inaccessible address supplied at checkout.

If an order is returned to us because of an address error, refusal, failed delivery attempt, or failure to collect the package, additional shipping charges may apply before the order can be resent.